Returns and Exchanges

At Rieker, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn footwear in its original packaging. If your new shoes aren't the perfect fit, we provide a straightforward process to ensure a quick refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the unworn shoes in their original Rieker box and secure them inside a shipping mailer to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid return shipping label provided by our portal and affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed once inspected.